From day one, I embed fully into your agency; learning how your teams work, gaining deep insight into your culture, and building trust with both clients and leadership.

I don’t just parachute in to fix problems; I become a part of the leadership table, working side by side with your senior team to align priorities and keep momentum strong.

Day to day, I’m in the trenches with your accounts team, guiding them through client challenges, helping them negotiate scopes of work that protect profitability, and coaching them to upsell opportunities that drive growth. I’m there to steady relationships when clients wobble, to pressure-test big decisions, and to ensure the team always has clarity on where we’re headed.

The result is an accounts function that’s stronger, more strategic, and more profitable; retaining clients at a higher rate while giving your team the structure and confidence to do their best work.

As a Group Account Director, I step in to give your accounts team senior-level guidance without the full-time overhead. I work closely with junior team members and production and creative partners to sharpen client relationships, strengthen delivery, and create space for them to think bigger.

On a day-to-day level, that means helping teams shape client strategies, anticipate challenges before they escalate, and build the confidence to sell through bold ideas. I’m hands-on in navigating scopes, aligning expectations, and ensuring the work consistently delivers both creative impact and business results.

The benefit is twofold: your clients feel more supported and strategically guided, while your team grows stronger under the mentorship of embedded senior leadership on the project level.

Sometimes what’s needed most isn’t a new structure or a reorg, it’s direct, steady coaching for the people at the center of client relationships. In these partnerships, I work one-on-one with account leads, senior managers, and rising stars to help them navigate challenges, build confidence, and elevate their impact.

Our work together often focuses on sharpening client communication, learning how to negotiate scopes with confidence, finding opportunities to upsell without over-servicing, and managing the balance between keeping clients happy and protecting agency margins. I also help them develop the instincts to anticipate client needs, address issues before they escalate, and step into a stronger leadership presence.

The result is account talent that grows faster, feels more supported, and contributes directly to stronger client retention and profitability.